09-15-2018 11:37
09-15-2018 11:37
Fitbit device was unable to sync so Couldn't figure out how and factory reset option was shown and i do
done the factory reset.
After that, I cannot register my Versa to fitbit app. Tried all sorts of steps from restarting phone holding 3 buttons down, 2 buttons down, 3 buttons then releasing lower right upon logo shown, restarted bluetooth, removing original instance of Versa from app (which is now blank - no devices registered in app), restarted bluetooth waiting 10 seconds in between, restart mobile, shut down then start my mobile, reinstalled app, logged out then logged into app, made sure there is full charge. Very frustrated now and thinking if I should return product.
Followed instructions to set up device from the app.. it was searching for Versa, then says "Found it!" and "Connecting..." Thereafter, it took quite long in that state... and a message will pop up for "try again" and thereafter, after another "Found it!", another one giving two options "to restart bluetooth or cancel" and pressing Restart Bluetooth will give "connection time out".Tried more than 50 times or more... Still facing the same issue
Plzz help me
09-15-2018 12:27
09-15-2018 12:27
It could be helpful to include the type of device being used to setup the Fitbit versa.
I'll assume that it is some type of phone..
Have you removed the Fitbit Versa from the Bluetooth list of devices on the phone?
Is the Fitbit App up to date?
I would log out, restart the phone, then log into your Fitbit account.
I'm not sure what the title of "Account delete" has to do with the message, but you would need to contact Fitbit to have the account removed.