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Active minutes not counting

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‎11-29-2018 09:58

‎11-29-2018 09:58

My versa active minutes is not tracking or counting/syncing.. How can I get this to work??

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5 REPLIES 5

‎11-29-2018 13:36

‎11-29-2018 13:36

@alila Not all exercise minutes are active minutes. For a minute to be counted as active your workout intensity needs to equal or exceed 3 METs. Please read more here.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-29-2018 14:45 - edited ‎11-29-2018 14:46

‎11-29-2018 14:45 - edited ‎11-29-2018 14:46

I had the same problem.  When I changed the Fitness Goal in the app to "Activity Minutes" instead of "Steps"; it started counting and showing the Activity Minutes!

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‎11-29-2018 17:35

In response to Marrrmaduke

‎11-29-2018 17:35

I went on a run for 30 minutes and it did not log anything and shows as zero. Then I did the stairs for 15 min and nothing.  It was working perfectly fine last week but all of a sudden it does not track anything.

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‎11-29-2018 17:38

In response to Marrrmaduke

‎11-29-2018 17:38

I went on a run for 30 minutes and it did not log anything and shows as zero. Then I did the stairs for 15 min and nothing.  It was working perfectly fine last week but all of a sudden it does not track anything.

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0 Votes

‎11-29-2018 18:31

In response to alila

‎11-29-2018 18:31

@alila Have you tried rebooting it several times by pressing and holding the left and bottom right button until Fitbit logo flashes?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer