Activity log disappearing

[Lydiahart]

This morning when I opened the app, all my data from yesterday were gone. I did like 4 little workout and they took consideration of just one. They didn’t calculate my calories, the water I put in or my actives minutes.  I’ve look at the main board a few times and then realize that Tuesday, Wednesday and Thursday were wrong. I close my phone, restart my versa, still missing the data. Anyone’s having this problem? There’s no update available for me either but I wish I could do something not to lose my data. 

[NellyG]

Try uninstalling the app, reinstall it and then log back in. Letus know if that fixes it.

[Marrrmaduke]

@Lydiahart Yes, @NellyG is right. Try uninstalling and reinstalling the app. I would also ask a question if dashboard on the Fitbit website is missing the workouts as well?

[Lydiahart]

So I’ve just reinstalled the app and it doesn’t work. I’ve check on the fitbit site and the activity do not appear either on the dashboard. I can see them when I look at the exercise section that’s it : https://www.fitbit.com/activities/exercise/17994658770

[Marrrmaduke]

@Lydiahart We cannot access your exercise logs. Can you confirm that the "missing" workouts are under Activity History in Activities section of the Fitbit website? Could you please take a screenshot and post an image?

[Lydiahart]

They do appear. Here are the pictures

[Marrrmaduke]

@Lydiahart Am I missing something or all activities are there? I see the last 3 activities on the dashboard and within the app. Is anything else missing. If yes, please go to Activities on Fitbit website, scroll down to Activities History and take a screenshot of all activities there. Perhaps I am missing something.

[Lydiahart]

The activities are there. It’s the data in the main dasbord that is missing. If you look at recent exercises you can see I’ve 

 run twice and did a walk. But in the dashboard it only says I have 53 actives minutes. Which is wrong. I should have a lot more. And that’s the problem. 

[Marrrmaduke · Accepted solution]

@Lydiahart I do not think the data is wrong. Active minutes do not equal total minutes you exercised. Active minutes are calculated based on metabolic equivalents (MET). I believe your activity needs to equal or exceed 3 METs to count as active minutes. Please take a look at the heart rate of your walking activities. It around 80 bpm, fat burn. This will not correspond to 3 METs hence won't count as active minutes. Only parts of your run and Thursday workout will. You can read more about active minutes here.