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Activity mode stops during training

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‎10-01-2018 20:46 - last edited on ‎10-03-2018 08:26 by Moderator Alum

‎10-01-2018 20:46 - last edited on ‎10-03-2018 08:26 by Moderator Alum

I've had my watch for a month now and its been 2 weeks that when I train (5 times a week) and put my watch on the activity mode I want (not always the same one) it just stops during almost all of my training and doesn't save any of it. It's just like I haven't train at all but I don't know what the problem is. I restated the watch several times to see if it would solve the problem but it doesn't. Everything else is working fine but I really hate that it doesn't track my activities properly and I would like to know if there is a way to make it work?

 

 

Moderator edit: subject for clarity

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‎10-03-2018 08:28

‎10-03-2018 08:28

It's great to welcome you @-Mag-.

 

At the moment of doing any type of activity, I recommend avoiding to touch your watch's display since it can be stopped. Are you touching your Versa screen with a sleeve or any exercise accessory? In the meantime, keep in mind that you can always manually log your exercise by following the instructions provide in the help article How do I manually log exercises in the Fitbit app?.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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