help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Adding km at syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2018 12:48 - last edited on ‎10-30-2018 11:24 by Moderator Alum

‎10-28-2018 12:48 - last edited on ‎10-30-2018 11:24 by Moderator Alum

My Fitbit Versa adds random km when I come home as soon as I turn on my Samsung tablet, right before my eyes. I had the same problem with the first Versa watch which I exchanged three days ago. Yesterday was the first time I went for a 10km walk with the new watch and as soon as I turned on my tablet and it synced with my watch, it added another 10km. Does anyone else have a similar problem? i noticed that some people get added steps, ie. Ghost steps. Maybe Versa is not compatible with Samsung tablets.

Best Answer
0 Votes
1 REPLY 1

‎10-30-2018 11:24 - edited ‎10-30-2018 11:25

‎10-30-2018 11:24 - edited ‎10-30-2018 11:25

Hey @Semfel, let me give you a warm welcome to the Community! Let ask you this, after you sync, are you looking this as if you did another walk or are you now looking 20 km on the same walk? In the meantime, you can try to log out/log in to your Fitbit account and then sync your Versa. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
Best Answer
0 Votes