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After update, Versa won't stop counting steps

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‎02-01-2021 19:06 - last edited on ‎02-03-2021 13:16 by Fitbit Moderator

‎02-01-2021 19:06 - last edited on ‎02-03-2021 13:16 by Fitbit Moderator

I updated my fitbit versa a couple days ago and now it wont stop counting steps, I have to keep resetting it. And even deleted it and reinstalled it. 

 

Moderator Edit: Clarified subject

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‎02-03-2021 13:13 - last edited on ‎08-18-2025 09:01 by Fitbit Moderator

‎02-03-2021 13:13 - last edited on ‎08-18-2025 09:01 by Fitbit Moderator

Hi @RubenC, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Only the step count is being affected or other stats too? Are you using a Fitbit original clock face or a third-party one? 

Looking forward to your reply. 

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‎09-06-2021 19:12

In response to RicardoFitbit

‎09-06-2021 19:12

Hello I am also having this issue. I have done the same trouble shooting and the steps still count when I am not moving. While sleeping, etc

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