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Versa 3 Alexa won't connect

‎12-08-2025 11:04 - last edited on ‎12-10-2025 07:07 by Fitbit Moderator

‎12-08-2025 11:04 - last edited on ‎12-10-2025 07:07 by Fitbit Moderator

I got a new phone a couple of weeks ago, and I got my Fitbit Versa 3 set up on it. However, I can't seem to get Alexa to work on it like I have in the past. I have already tried the methods in How do I use a voice assistant on my Firbit smartwatch? but the instructions there are different from the UI now. The only place where I can find anything about Alexa is going to my device, going to Smart features and there's an option for Alexa. It says it's not connected, but when I press it, there's a button to Disconnect Amazon Alexa. I have tried this, and reconnecting it. I've also restarted my watch and phone and cleared cache on the app, but to no avail. Is there anything else that can be done to fix this? Thanks!!

 

Moderator edit: updated subject for clarity

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‎12-08-2025 15:52

‎12-08-2025 15:52

Hi @quickfire2, it's great to see that you've visited the Fitbit Community!

I really appreciate all the trouble shooting steps that you have tried until now, what I can recommend to you is to contact in this specific case our Support team, since they have more tools than us to work directly adressing your specific situation. You can follow this following link, there you are going to be able to describe your situation and recieve some recommmended articles, after that you will be able to select how you want to start your interaction with them. Support.

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