07-01-2019
20:27
- last edited on
07-02-2019
07:23
by
AndreaFitbit
07-01-2019
20:27
- last edited on
07-02-2019
07:23
by
AndreaFitbit
This is a new problem, until today everything synched fine. Now the app cannot find the wearable. I have tried redoing the network setting but no go. I have tried rebooting the wearable but no luck. Since the app cannot find the wearable I cannot remove and reattach the wearable from the app.
Help
Joanna Phipps
Moderator edit: updated subject for clarity and format.
Answered! Go to the Best Answer.
07-02-2019 15:44
07-02-2019 15:44
07-01-2019 21:47
07-01-2019 21:47
Hi @Joanna-p What phone are you using? Is it on the Supported Devices List?
Try all the suggestions in THIS Help Article on syncing issues
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-01-2019 21:54
07-01-2019 21:54
I am running Iphone 7 with the latest OS version installed. Neither the app nor my windows 10 box can find the watch to set it up. I have shutdowm and restarted the watch, rebooted the watch I dont know how many times, removed and reinstalled the IPhone app. I have followed the trouble shooter for cannot synch and nothing is helping.
07-01-2019 22:05
07-01-2019 22:05
Thanks for the confirmation of what you have tried. I will flag a moderator to come and help you.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-02-2019 07:29
07-02-2019 07:29
It´s nice to see you back @Joanna-p. Welcome. I´ll be glad to assist you with your set up your watch inquiry. Thank you for mentioning the steps you have followed in order to resolve this situation.
Carefully review the requirements below and move on to the troubleshooting steps if needed:
If you're using the Fitbit app for iOS:
Let me know how it goes.
Thank you for the heads up @NellyG.
Keep on visiting the forums.
07-02-2019 08:00
07-02-2019 08:00
07-02-2019 08:04
07-02-2019 08:04
Please note, this is still an unsolved problem.
07-02-2019 09:28 - edited 07-02-2019 09:31
07-02-2019 09:28 - edited 07-02-2019 09:31
please delete
07-02-2019 10:04
07-02-2019 10:04
Please note that because I cannot pair the watch with my app I have no access to things like "all day synch" or any other setting that requires me to talk directly to the watch. In order to get some basic data, today I installed Mobile Track. This is far from my favorite way of doing things but it will at least make sure that I track steps and distance.
From what I have read on the forums it takes all day synch turned on to enable wifi. It was on when the synching stopped so I have no clue as to what is going on.
Regarads
Jo
07-02-2019 15:44
07-02-2019 15:44
07-02-2019 21:25
07-02-2019 21:25
Glad it got sorted!
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-03-2019 08:36
07-03-2019 08:36