App will not quit downloading

[Alhamrick17]

I enjoyed my Fitbit Versa for several days after Christmas, but when I tried to download a particular app, it would only buffer instead of actually downloading the app. It did that for about half a day. After trying uninstalling the app and turning my phone and Versa off and on without success, I factory reset the Versa so that it might stop it. Although the factory reset did allow me to stop the download of that app, the Fitbit Coach app is now doing the same thing. If I factory reset it again, I’m  afraid I will just have the same problem when I try to download the app. Any suggestions? 

[Marrrmaduke · Accepted solution]

@Alhamrick17 Do not perform factory reset. In most cases there's no need. What is your phone model and OS? It seems like there's no stable bluetooth connection and that's why the apps do not get loaded to your Versa. Does your Versa sync properly? When was the last sync (check Fitbit mobile app > tap Versa icon and scroll down to the Sync section)? Fitbit Coach app can be updated only via WiFI because it's large (large for Bluetooth only). Please do the following to restore the connection and update/install Coach app:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings. The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Place Versa in the charging dock
6. Login to Fitbit mobile app
7. Grant all permissions, add WIFI network in Fitbit mobile app and sync
8. Open the App section in the Fitbit mobile app and go to Fitbit Coach. You may need to tap Update again or simply Fitbit mobile app may ask you if you want to Continue/Resume the installation.
9. Keep Versa in the charging port until all apps finish installing

Note: You need to put Versa in a charging dock only if you require WIFI e.g. for loading music, installing large apps (like Fitbit Coach, other apps do not need it), large clockfaces (Fitbit Labs clockfaces), or performing a firmware update.

Additional tips if sync issues persist:

• Go to Fitbit mobile app and remove your WIFI network, then sync your Versa. I noticed that WIFI network added causes sync issues for me.
• If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues.
• Also, make sure Always Connected and All day sync are enabled. If you're on Android make sure Keep Alive widget is enabled too.