Problem with Versa and time

[Stephen0118]

My Versa has the latest firmware that was released recently. I was in New York this last week and came back to California today (New Year's Day). When I got back, I synced my Versa with the fitbit app (iPhone). My phone has the correct time, but Versa didn't want to update the time. I deleted the Versa and even factory reset it, but now the app and my bluetooth settings don't even want to show the Versa (it times out), and my Versa still shows New York time. I also turned off the Bluetooth and turned it back on and I also put the Versa in the charger.

Any suggestions?

Thanks.

[Stephen0118]

So after several tries, I was able to get it to set up sort of. Now it's trying to connect still after I entered the code. We'll see what happens.

[Stephen0118]

So Bluetooth won't recognize my Versa and neither will adding it through the app. I was able to get the code and I entered it. It just hangs and its not finding it when it's trying to connect to Fitbit. Any suggestions?

[Marrrmaduke]

@Stephen0118 you mentioned performing a factory reset (wiping versa). did you remove versa from fitbit mobile app and your paired devices list in your phone's bluetooth settings? you need to do that before setting it up again.

[Stephen0118]

Hi. Yes, I did. That was the first thing I did. Maybe the update isn’t
fully compatible with iOS 12?
--
Le grá, go deo,

Steve Surjaputra

[Marrrmaduke · Accepted solution]

@Stephen0118 No, it is compatible as I tend to sync my Versa with iPhone from time to time. Reboot your Versa and try adding your Versa (I am assuming you're still struggling to link it with your account) using a different mobile device or computer (make sure to turn off the bluetooth on your iphone while doing that). Once the tracker is linked with your Fitbit account, sync it using this other device, then turn off the bluetooth on the device and follow this procedure for restoring the connection with your iphone:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app. Do not pair in phone's Bluetooth settings
6. Grant all permissions incl pairing
7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again.

If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled.

[Stephen0118]

Thanks, mate. I uninstalled the fitbit app and reinstalled it and now everything is good again. It even kept my Versa and Aria. I appreciate the help.

[Marrrmaduke]

@Stephen0118 I'm glad I could help! 😄