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App won't open anymore!

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‎03-13-2019 14:27

‎03-13-2019 14:27

The app won't open on my phone. I have tried uninstalling and reinstalling the app, disconnecting the phone from the Bluetooth but it still won't open. It's been a week now and I don't know what else to try! Does anyone have any suggestions?

 

I am having to sync via a tablet which means I can't use the connected GPS.

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‎03-13-2019 15:34

‎03-13-2019 15:34

Hi, this is very strange. Which phone are you using? Restart your phone twice and after that reinstall the Fitbit app again and see if the problem is solved. Hope you did not remove or unpair your Versa from the Fitbit app, otherwise you have to perform the setup all over again. good luck !! 

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‎03-14-2019 00:56

In response to SunsetRunner

‎03-14-2019 00:56

I have a Moto g5, which I now know isn't on the Fitbit list, however the app worked until about a week ago!

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‎03-14-2019 01:00

In response to SarahFl

‎03-14-2019 01:00

Hi @SarahFl   As@SunsetRunner  suggested, try uninstalling the app then reinstall it and log back in and see if that fixes it.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-14-2019 03:20

In response to NellyG

‎03-14-2019 03:20

 I have tried uninstalling and reinstalling many times and it hasn't helped

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