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Applications such as Mindbody App

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‎06-19-2018 07:24

‎06-19-2018 07:24

I used to be able to log onto my Mind and Body app and also my Fitindex app and it would sync with Fitbit.   It no longer does that.   When I click to connect it tells me to contact Fitbit Help.   I'm afraid to Revoke Access and try and add it back.    Is there another tip?   

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‎06-20-2018 05:09

‎06-20-2018 05:09

@Pwoo10 Welcome! Thanks for being part of our Community! You should be able to use the MindBody app as is shows compatible in our site. The usual method to refresh the link is that you actually revoke its access on your settings area on the Fitbit account. After this join them again as you initially did. For the other app you can try the same process and consult the developer if they still support the integration as this is done by them not by Fitbit.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎06-20-2018 05:09

‎06-20-2018 05:09

@Pwoo10 Welcome! Thanks for being part of our Community! You should be able to use the MindBody app as is shows compatible in our site. The usual method to refresh the link is that you actually revoke its access on your settings area on the Fitbit account. After this join them again as you initially did. For the other app you can try the same process and consult the developer if they still support the integration as this is done by them not by Fitbit.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-20-2018 05:31

In response to AlvaroFitbit

‎06-20-2018 05:31

Thank you.   I was worried about revoking access but I did that and reconnected them.   It worked.   Thank you again for all your help.

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‎06-20-2018 05:59

In response to Pwoo10

‎06-20-2018 05:59

@Pwoo10 glad to hear that your apps are now working again and thank you for confirming that this worked as it may help other members in the same situation.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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