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‎11-20-2022 04:28

‎11-20-2022 04:28

Is there any one of fitbit technique group who can answer my question?

Question:

When the server of fitbit headquarter is out of order for one day without previous notice, what's happened to user's watch?

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‎11-20-2022 05:52

‎11-20-2022 05:52

Not a Fitbit employee, but even if Fitbit server were down, tracker on wrist can keep detailed data for a week without syncing, so nothing lost if don't sync for a few days.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-21-2022 00:03

In response to JohnnyRow

‎11-21-2022 00:03

@JohnnyRow Good afternoon. Thank you very much for the response. In my opinion, there are many servers in headquarter, and perhaps one for US, the other one for UK, and so on. Two days ago, one special item appears in my versa 2's setting  icon whose name called "developer bridge" and let user be able to disconnect to server(defaulted)  or connect to server. Moreover,I found  some watch face cannot sync and some can sync.
I wonder  watch faces are all coming from server so that once the server for Taiwan  is out of order , users watch face will disappear  and only fitbit logo is there , the basic functions such as heart rate , walking steps are all disappear. .
In fact , from 17th September , ie the issued day of 35.72.1.23 firmware, my versa do frequently lose the watch face.
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