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Band Issues with Versa

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‎07-29-2018 10:06

‎07-29-2018 10:06

I ordered the new fancy Versa with the cool gray band. Very excited. However, the band would not stay connected to the device. Yes, I read the instructions and yes, it seemed fine. However, it started disconnecting from the device and coming off my wrist. The first time, I caught it. The second time, it came off while on a 1300-mile road trip. I was convinced that it had come off in a convenience store bathroom and I had not noticed it falling off. I did see it was still syncing and at the next stop, found it on the back floorboard of my car. The third time it fell off, I have no idea where I was. IF I locate it, I am changing back to the original band that came with the device to see if I can get better results, but for almost $250, I expect more.

I am sure it is more economically attractive to NOT add an easy function to find a misplaced fitbit (yes, tried the apps out there - did not work), but as a repeat customer, I find it really disappointing that fitbit can track my period, but not my device.

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‎07-29-2018 16:10 - edited ‎07-29-2018 16:12

‎07-29-2018 16:10 - edited ‎07-29-2018 16:12

Unfortunately there would be no way for Fitbit to communicate with your Versa if you lost it, the device wouldn't have a data connection if it wasn't in the vicinity of your phone. Also the Versa doesn't have built-in GPS, so even if fitbit could communicate with it, the device wouldn't have any location data to send. This makes an app to find a lost fitbit next to useless.

 

Maybe in the future if fitbit ever release a device with cellular connectivity something like this could be developed. 

Community Council Member

Nathan | UK

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