Battery drains quickly, clock face resets itself, syncing issues-Versa

[Sylvr]

Here's a 3-in-one!

1) Battery is already down 40% from Sunday morning, just to add to reports of quick draining. I don't think this is in acceptable levels of drainage, is it a known bug or issue?

2) Yesterday (Sunday) morning I changed my clockface back to another favourite, and selected my colours and options etc. At some point in the afternoon it reverted back to the default of that face! This is the first I'd heard of that happening. Even more strangely, when I checked the face settings through my phone, my preferences were still selected. I've tried a reset with buttons pressed, but I don't want a full factory reset just now if I can help it.

3) I'm having issues where my phone will ask me to ensure my versa is on/nearby because it cannot connect to install whatever it is trying to do, or to sync. 

Thanks for any ideas on a fix!

Moderator edit: added label

Moderator edit: updated subject for clarity

[MarcoGFitbit]

Hello @Sylvr, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have taken the time to detail the issues you're experiencing with your Fitbit Versa. I will address each one of them in order:

1. We have received reports that using some 3rd party clock-faces can increase the battery consumption of the Fitbit Versa which might explain why the battery is not lasting as it should on your watches. At this moment I would like to ask you to reply to me with the name of the clock-face you're currently using and then change it to a Fitbit one, then restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, fully charge your Versa and monitor it. 

2. It's possible the clock-face restarted itself as consequence of the watch being removed from your account. This will also explains why the phone is saying it can't connect to the Versa. 

3. At this moment I would like to suggest you to go to the App > Account and check if your Versa is listed under your name; if it's not, let's add it as a new Device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.