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Battery not charging after update

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‎12-13-2019 09:31 - last edited on ‎12-13-2019 11:03 by Fitbit Moderator

‎12-13-2019 09:31 - last edited on ‎12-13-2019 11:03 by Fitbit Moderator

Did the recent update. Versa told me it was adjusting settings to save power. Now it will not charge. Was working perfectly before recent update.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎12-13-2019 11:02 - last edited on ‎08-16-2025 15:47 by Fitbit Moderator

‎12-13-2019 11:02 - last edited on ‎08-16-2025 15:47 by Fitbit Moderator

Hello @ShipshapemamaOC, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

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‎12-13-2019 14:35

In response to RicardoFitbit

‎12-13-2019 14:35

Hi, I too am unable to charge my versa and the battery is completely dead now. 

I have left it on charge for some time as advised, but still nothing.

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‎12-16-2019 19:28 - last edited on ‎08-16-2025 15:47 by Fitbit Moderator

In response to MargyB79

‎12-16-2019 19:28 - last edited on ‎08-16-2025 15:47 by Fitbit Moderator

Hi @MargyB79, welcome to the Community Forums! Sorry for the delayed reply.

I appreciate the information that was shared in your post. To move forward with this situation, can you please let me know if the steps that were shared on my previous post were already tried? I'll be waiting for your reply.

Keep me posted.

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