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Battery not staying charged

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‎03-29-2019 17:48

‎03-29-2019 17:48

My battery is not staying charged this past week, I’ve only had a couple of issues with my versa and I need it for medical reasons to keep check of my heart rate but I think it is slowly dying any help?

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‎03-29-2019 17:55

‎03-29-2019 17:55

Hi, first of all restart your Versa 4-5 times in a row by pressing the left and right lower buttons together untill you see the Fitbit logo and release the buttons. If that does not solve the problem, contact Customer Support and ask for a battery test. Whenever you think my post really helped you, see my signature. Thanks. 

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‎03-30-2019 09:43

In response to SunsetRunner

‎03-30-2019 09:43

@katcanny It's great to see you in our Fitbit Community! I'm sorry to hear that your Versa's battery doesn't last as long as it should.

 

I would like to follow up and would like to know if the issue persists or if it got resolved after following the restart process that shared my friend @SunsetRunner.

 

If you found his post helpful, please accept it as a solution.

 

Looking forward to your response! Smiley Happy 

JuanJo | Community Moderator

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