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Battery

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‎02-16-2019 20:43

‎02-16-2019 20:43

I am disappointed with my new Versa. One of the features that made me decide to buy it was that the battery would hold a charge for seven days. What it should say is that it might hold a charge that long if the wearer does not use any of the features. I have written to customer support expressing my disappointment and was told I could return it for a refund.

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‎02-16-2019 20:55 - last edited on ‎08-18-2024 07:01 by Fitbit Moderator

‎02-16-2019 20:55 - last edited on ‎08-18-2024 07:01 by Fitbit Moderator

Welcome to the forums!

How are you charging it?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

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‎02-17-2019 06:01 - edited ‎02-17-2019 06:01

In response to WendyB

‎02-17-2019 06:01 - edited ‎02-17-2019 06:01

I use the charger that came with it.

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