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Bitmoji edits not resetting on clock face-Versa

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‎01-05-2021 18:52 - last edited on ‎01-14-2021 16:31 by Fitbit Moderator

‎01-05-2021 18:52 - last edited on ‎01-14-2021 16:31 by Fitbit Moderator

I made edits to my Bitmoji in the Bitmoji app, but the edits won't sync to Fitbit. I tried changing the clock face, logging out of Fitbit, Snapchat, and Bitmoji, updating all three apps, and restarting my phone, but nothing has worked. I do not want to factory reset my device to sync the edits. How can I sync the edits without having to wipe my entire device?

 

Moderator edit: updated subject for clarity

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‎01-14-2021 16:31

‎01-14-2021 16:31

Welcome to the Fitbit Community @agcampbell.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

If you change your Bitmoji avatar’s appearance or outfit, update your clock face by tapping Sync Bitmoji in the clock face settings. Your watch downloads a new set of stickers. If this doesn't help, please remove Bitmoji from your Fitbit Versa and install it once again. For instructions please visit this article.

 

Please let us know if you have any questions.

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