Bitmoji watch face stuck while installing on Versa 2

[SlayerKat]

Just upgraded to versa 2 .. all has gone well and telephone calling is finally working (i l had versa since launch so 2 years nearly and it never worked)
But now my Bitmoji watch face isn't working. It's stuck on this screen 👇 I've tried everything to get it to work.. updating apps, reinstalling apps, turning off and on again.. it's driving me nuts..help!

 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SlayerKat, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

Regarding the Bitmoji clock face issue that your Versa 2 is experiencing, I appreciate the time spent trying to get the issue resolved and the screenshot provided. I would like to follow up and would like to know if the issue persists or if the clock face could be installed properly.

In the meantime, make sure that you are following the steps listed in this help article in order to install the Bitmoji clock face.

Looking forward to your response.

[SlayerKat]

Thank you. I did finally get it working. I uninstalled Fitbit, Bitmoji and Snapchat and basically started again from scratch. Eventually after much patience and persistence I got it working!

Moderator edit: format

[JuanJoFitbit]

Hi @SlayerKat, that's great news! I'm so glad to hear that you managed to get the issue resolved. Thank you for sharing the steps you followed. Don't hesitate to get back if more assistance is needed.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀