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Black screen on Versa

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‎03-18-2019 04:57 - last edited on ‎03-19-2019 08:37 by Fitbit Moderator

‎03-18-2019 04:57 - last edited on ‎03-19-2019 08:37 by Fitbit Moderator

My versa was working fine up until yesterday morning. When I noticed the screen was black with the Fitbit logo showing on and off. It has full charge. This morning it now has white lines down the left side  of the screen and the rest black. I tried the reset but nothing happens. Help!!! I need my Fitbit back!!!

 

 

Moderator edit: updated subject for clarity

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‎03-18-2019 08:32 - edited ‎03-18-2019 08:33

‎03-18-2019 08:32 - edited ‎03-18-2019 08:33

Hi, try the restart procedure 4 to 5 times in a row and see if the problem is solved. When not, contact Customer Support about this problem. 

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‎03-19-2019 08:35

In response to SunsetRunner

‎03-19-2019 08:35

@Vic1254 Welcome to our Fitbit Community! I'm sorry to hear that your Versa shows white lines on a part of the screen. Thank you by the way, for troubleshooting this issue before contacting our forums.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you for your help my friend @SunsetRunner!

 

I'll be around if you have any doubts! Smiley Happy 

JuanJo | Community Moderator

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