Blank screen in Versa

[Jen519]

My Versa has a blank screen and is not responding to anything. The green light on the back is no longer flashing either.  Even when on the charger the Versa will not show any sort of display. I have not worn it swimming or in the shower. The only exposure to water has been routine hand washing. Does anyone have any ideas?

[DavideFitbit]

Hello @Jen519, it's good to see  you around in the forums for the first time, welcome. Sorry for the late reply. 

Thank you for sharing all this information about the difficulties you've experienced with your Versa showing a black screen and the green light on the back not working. 

Before considering other options, could you please confirm if you already tried the restart procedure as described in this article?  This has been useful to other users who have experienced something similar with the display. 

Please keep me posted. 

[Jen519]

I have tried pressing and holding in the bottom and back buttons. There is still no response from the device. I can't turn the Versa off by accessing the settings option because there is nothing on the screen. I put the Versa on the charger overnight to make sure it was well charged before trying this.

[LucyLu86]

You need a new watch. Common fault. I’m on my third already. Thinking of going back to my charge. I’m fed up with the versa!

[Jen519]

I just got the Versa this last Christmas.  I haven't even had it a year. If that is the trend, then perhaps I should move away from Fitbit products altogether. 

[LucyLu86]

It seems to be! I have had two already. I got my watch in April and I have spent more time without a watch waiting for a replacement! It’s crazy. Then they say there are screen issues with the watch and I can get 50% off a different one. I don’t want to spend £200 on a watch to spend another £100 on a different one 2-3 months after buying the first because of their poor products.

I’m seriously so fed up with the company 

[DavideFitbit]

Hello @Jen519, sorry for the late reply. 

Thank you for confirming that you already tried to restart the watch. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

I'm sorry to see that you've experienced trouble with the watch as well @LucyLu86. It is particularly difficulty when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback, comments from users are always useful to continue to improving the quality of products and services. 

Let me know if you have further questions.