help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bluetooth connection problems for Versa with iPhone XR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-21-2018 14:51

‎12-21-2018 14:51

I am unable to keep bluetooth connection with my iPhone XR and my versa.  Per the help agent Augusto, apparently my phone is not compatible with the Fitbit app, even though in this article https://help.fitbit.com/articles/en_US/Help_article/2315/ it states that it is.  This is false advertising, and either this article needs to be updated or there needs to be a new update for the app that works with all new iphones.  I am also very unsatisfied that I had to "blog" a comment to get my problem heard as there is no guarantee that it will be forwarded on to the developers from the help desk.  Seriously?!

Best Answer
1 REPLY 1

‎12-21-2018 16:31 - edited ‎12-21-2018 16:33

‎12-21-2018 16:31 - edited ‎12-21-2018 16:33

Hi, in principle Fitbit supports your iPhone, but if you read the message on top of the mentioned page, you'll will notice ans see an apology by Fitbit that there is a temporary problem with syncing and the new update: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=compatible&l=en_US&fs=Search&pn=1. Hope this helps and just be patient, problem will be solved soon.

Best Answer
0 Votes