Bluetooth headphones not pairing

[HSLO]

Hi,

New to Versa and recently got JBL Inspire 500 headphones, my Versa is not connecting to it though and it's proving quite frustrating, I've tried everything in terms of restarting, turning off and even unpairing the device from my phone, the Versa picks it up and starts to 'pair' with the headphone but nothing ever happens just doesn't find the connection, any suggestions?

[AlejandraFitbit]

A warm welcome to the Community @HSLO.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues adding your Bluetooth headphones to your Versa? Please take a look at the help article How do I connect Bluetooth audio devices to my Fitbit watch? and make sure you are doing those steps in order to add your headphones.

Hope to hear from you soon.

[HSLO]

yep tried all that, my fitbit recognises the headphones but just doesnt 'pair' with it, when i select the JBL Inspire 500 (headphones) it just remains on the screen 'pairing jbl inspire 500...'and just never connects

[AlejandraFitbit]

Thanks for the information @HSLO.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else. 

[Tsteele227]

I am having the same problem it just sits on pairing and never connects to my versa let me know if you find anything out.

[GlowupHannah]

I’m having the same issue

[HSLO]

It's been months I haven't heard back from FITBIT , so disappointed

[GlowupHannah]

I have been able to get mine to work now. I turned off all other Bluetooth devices in the house and I turned the headphones off and on whilst the fit bit was searching for them. If you can get the headphones to show the blue flashing light where the white charge light shows they should then be able to pair. I hope that this helps xx

[HSLO]

Thanks heaps! Will give this a shot, appreciate your help.

[Jrmcluskie]

Having the same issue.

[Francineglide1]

I was having problem as well until I turned off my bluetooth off my phone and made my JBL device blue light one. After pairing I turned all bluetooth device back on.