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Brand new versa 2 help!

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‎02-08-2020 12:16

‎02-08-2020 12:16

My husband just bought me the Versa 2. I went through the whole start up with no issues.

The screen will not turn on at all. 

I know it's tracking, but no screen. I tried holding down button on side to restart, but all it does is vibrate. 

Is this defective or any suggestions? Thank you! 

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‎02-08-2020 12:31

‎02-08-2020 12:31

I think I would take it back to the place of purchase for an exchange.. 

Or contact Fitbit. Link found in the top right slide out menu. 

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‎02-08-2020 12:37

In response to Rich_Laue

‎02-08-2020 12:37

Thank you! We are going to take it back and exchange it. 

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