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Button doesn't work/glitchy versa

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‎02-19-2019 09:54

‎02-19-2019 09:54

Hi,

 

The bottom button on the right side of my versa doesn't work. I've tried everything recommended here fo fix it.

 

In addition, my versa keeps randomly jumping to the alarms pages and getting stuck.

 

What is going on? My versa seems fo be defective.

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‎02-19-2019 10:11

‎02-19-2019 10:11

Welcome to the forums!

 

Did you clean the buttons?

Please see this thread from @AlejandraFitbit
https://community.fitbit.com/t5/Blaze/Buttons-do-not-work-on-blaze/m-p/2229538/highlight/true#M76078

 

How about a restart?

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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2 REPLIES 2

‎02-19-2019 10:11

‎02-19-2019 10:11

Welcome to the forums!

 

Did you clean the buttons?

Please see this thread from @AlejandraFitbit
https://community.fitbit.com/t5/Blaze/Buttons-do-not-work-on-blaze/m-p/2229538/highlight/true#M76078

 

How about a restart?

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-19-2019 10:18

In response to WendyB

‎02-19-2019 10:18

Not sure why this is showing as 'solved' as this issue isn't solved. None of those things are working to fix my versa. 

 

I will contact customer support. Disappointed with this watch. 

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