Calories burned (cal/min) inaccurate!

[Astella]

 

 

 hi all,

I need some help with my Versa2! 
My Calories Burned is really inaccurate. Please see the foto’s attached. I just did a workout of an hour, with an average bpm of 116, with only 276 calories burned after the workout and a cal/min of 4. 
earlier this week I did 2 walks in the park, one of an 1hour 11 min, with an average bpm of 113, with 454 cal burned and cal/min of 6.

The other walk was 1hour 18min with an average bpm of 100, and 411 cals burned and a cal/min of 5. 

How come that my workout at home, with an average bpm of 116, shows a cal/min of 4 and burned way less calories? 

I already reset my Versa 2 a few times, but that didn’t work.. it keeps happening, please advise! 

[Marrrmaduke · Accepted solution]

@Astella At this point I would try performing a factory reset (restoring versa to factory defaults) using the back button. This will wipe all data from your tracker so it would be good if you could sync it first. Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app).

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.