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Can't attach bands

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‎08-24-2019 16:11 - last edited on ‎08-25-2019 15:41 by

‎08-24-2019 16:11 - last edited on ‎08-25-2019 15:41 by

Is there a trick to attaching bands?  I just upgraded from the Blaze to Versa and the band will not attach.

The blaze I've been using have gone thru many bands; they attach in a similar way  

Brand new versa and already have issues!!  The band is wider than the watch?! One side attaches, other side won't snap in

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Moderator edit: subject for clarity

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3 REPLIES 3

‎08-25-2019 13:23

‎08-25-2019 13:23

What do you do when band doesn't fit the watch (the band which came with it)

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‎08-25-2019 15:39 - edited ‎08-25-2019 15:40

In response to Gail19

‎08-25-2019 15:39 - edited ‎08-25-2019 15:40

Welcome to the Fitbit Community, @Gail19. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with attaching bands on your new Fitbit Versa. I am sorry that you are going through this situation, I totally understand how you are feeling and I am here to help you. Thank you for sharing your concern that the band doesn't fit the watch. I recommend confirm the steps to attach the band in this help article: How do I change the wristband on my Fitbit device?

 

I'll be around if you need further help!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-24-2019 22:16

‎12-24-2019 22:16

The wife and I have enjoyed our charge 2  but she wanted a  Versa two for Christmas.   She opened tonight and was very excited.   That is until we took the bad off.  It is still not reattached.  This is the worst design possible.  We bought from Costco.  I will return on Thursday as soon as possible. This is a terrible, terrible design.  I am so sad that I bought this for my wife as a Christmas gift.    We both have watched the you tue videos , tried the original band and then also the extra band in the Costco packaging.  This is terrbly dissapointing.

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