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Can't log into Android's Fitbit app

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‎10-15-2018 15:46 - last edited on ‎10-16-2018 11:47 by Fitbit Moderator

‎10-15-2018 15:46 - last edited on ‎10-16-2018 11:47 by Fitbit Moderator

So used app no problem for 6 months. My versa went **ahem** up so got a new one. Tried to sign in to app..it says wrong details.... it isnt... tried to 'join' again ...says down for maintenance continuously. 

I've uninstalled...I've forced stop... nothing works..... HELP!!!!

its sooooo frustrating now

 

 

Moderator edit: updated subject for clarity

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‎10-16-2018 12:02

‎10-16-2018 12:02

@Brodie1969 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that you can't log into your Fitbit app on your phone. Try restarting your phone also, since you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. Make sure you are using the correct email address (check your inbox for weekly reports to confirm that was the email you were using) and use the Log In option to log into your account.

 

Let me know how it goes!

Alvaro | Community Moderator

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