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Can't setup Versa Lite

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‎02-21-2020 02:17 - last edited on ‎02-23-2020 13:26 by

‎02-21-2020 02:17 - last edited on ‎02-23-2020 13:26 by

Hi I just bought the watch and I can't get it started ...

From the first moment he say 

"Data not cleared  sync  & try again"

I followed the setup and he can't connect to his bluetooth..

I have an android 

What I need to do?

 

 

Moderator edit: subject for clarity

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‎02-23-2020 13:26

‎02-23-2020 13:26

Welcome to the Fitbit Community, @Sermoneta. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with connecting your new Versa Lite. Thank you for your efforts to resolve this. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. 

 

You can find more information about your device in this help article: How do I get started with Fitbit Versa Lite Edition?


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-24-2020 03:04

‎03-24-2020 03:04

I have the same problem.

 

I bought a Fitbit Versa Lite yesterday and spent the entire day troubleshooting an impossible setup. Tried everything, went to every article and forum, and spoke with Fitbit Customer Service on the phone and tried everything they came up with- nothing worked. The only option was to send back for a replacement or refund.

 

I opted for a refund because I was so disappointed at being sent a defective product and it seems to be common with this model, so I did not want a replacement. I had an Alta for several years and loved it, and was very excited to get a Versa Lite but was disillusioned due to being sent a broken product.

 

I am being forced to pay for shipping to send it back, and will not receive a refund on the original shipping cost. This, despite being sent a defective product. This is not me changing my mind, in which case I would completely accept having to pay shipping costs. This is a defective product that will not even turn on- I have not even had a chance to use it for a moment. I don't understand why I am now out $20 because I was sent a defective product. I spoke about this at length on the phone and was met with obstinate replies every time, with zero flexibility.

 

This is beyond unacceptable customer service. $20 is not the end of the world, but when the company is 100% responsible for an issue, a customer should not have to pay a single dollar. I do not understand how customer service can operate this way. If this is not resolved, I will be purchasing an Apple Watch and will be spreading the word about the unacceptable treatment of customers at Fitbit.

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