Can't setup Versa

[AnnleeR]

Just got the Versa. I can't get it to activate. It won't update, won't restart, won't reboot. Only says to download the app in different languages and that's it.

Moderator edit: subject for clarity

[LZeeW]

@AnnleeR  I moved your post to the Versa forum as it is the more appropriate forum for your problem.  That said, if you can't get your Versa to do anything, then I think you should contact Support .  I like speaking with a tech by phone.  I have had to call a few times and the tech has always been helpful and patient.

[AlejandraFitbit]

It's great to see you around @AnnleeR and @LZeeW thanks for stopping by.

Could you please be more specific about the issue you are having? Is the Versa showing the Fitbit logo with the setup message? If so, I recommend following the instructions provide in the help article How do I set up my Fitbit device?.

Let me know how it goes. 

[AnnleeR]

Yeah, I've done that. It literally still says "to start, download the
app." It fails to update. It gets thru giving the 4 digit code. Its
paired to my phone and is on my account. But that's it. It doesn't do
anything else.

[AlejandraFitbit]

Thanks for the information @AnnleeR. Could you please provide me with some photos or screenshots about what you are seeing?

Keep me posted. 

[AnnleeR · Accepted solution]

Sure, this is all it does. The app on my phone will take forever for the
update, and then after a couple hours, will tell me it failed. The
firmware says it updated, and will tell me there is an update available.