help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't setup my Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2018 07:20 - last edited on ‎08-10-2018 04:48 by Moderator Alum

‎08-09-2018 07:20 - last edited on ‎08-10-2018 04:48 by Moderator Alum

I just received my Versa yesterday, downloaded the app and my Fitbit still does not work. The screen on the Fitbit still says to download the app, when the app is set up and the device has paired.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-10-2018 04:51 - last edited on ‎10-21-2025 09:42 by Fitbit Moderator

‎08-10-2018 04:51 - last edited on ‎10-21-2025 09:42 by Fitbit Moderator

A warm welcome to the Community @SunsetRunner.

Could you please be more specific about the issue you are experiencing with your watch or provide me with some screenshots? In the meantime, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes