help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't setup my Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-14-2018 05:38 - last edited on ‎09-16-2018 08:22 by Moderator Alum

‎09-14-2018 05:38 - last edited on ‎09-16-2018 08:22 by Moderator Alum

My phone has been saying connecting for 35 mins. I got the number and put it in and that's that. I don't know if this is right or whether its not syncing, can anyone tell me please what should happen when setting up?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎09-14-2018 06:32

‎09-14-2018 06:32

It should donit pretry quickly if its going to do it. What phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-14-2018 09:25

In response to NellyG

‎09-14-2018 09:25

Hi .. all ok now thanks .... it appears it had set up but my phone just was going around and around.  I turned the phone off and hey presto the versa was set up

Best Answer

‎09-16-2018 08:23 - last edited on ‎09-10-2025 17:13 by Fitbit Moderator

In response to ruthiec2709

‎09-16-2018 08:23 - last edited on ‎09-10-2025 17:13 by Fitbit Moderator

It's great to see you around @ruthiec2709 and @NellyG thanks for stopping by.

I am glad to hear that you get to paired your Versa, if there is anything else we can do for you, do not hesitate to post it.

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes