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Versa won't receive notifications

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‎09-14-2018 10:02 - last edited on ‎09-16-2018 08:06 by Moderator Alum

‎09-14-2018 10:02 - last edited on ‎09-16-2018 08:06 by Moderator Alum

Please can someone let me know how I receive notifications to my versa from my Huawei P20 Pro.

Many thanks.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎09-14-2018 10:22

‎09-14-2018 10:22

Your phone is not on the Fitbit list of Approved Devices.  Therefore, some functions will not work properly.

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‎09-14-2018 10:25

In response to SunsetRunner

‎09-14-2018 10:25

Oh no! Would I be able to return the Fitbit? I'm gutted 😞 I was told it would be compatible 

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‎09-14-2018 10:55

In response to Fazrini

‎09-14-2018 10:55

@Fazrini wrote:

Oh no! Would I be able to return the Fitbit? I'm gutted 😞 I was told it would be compatible 

That's between you and whoever you bought it from.

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‎09-16-2018 08:11

In response to SunsetRunner

‎09-16-2018 08:11

A warm welcome to the Forums @Fazrini and @SunsetRunner thanks for stopping by.

 

When a phone isn't a compatible mobile device it doesn't mean that it won't work with your watch but you might experience some connectivity issues. You can always try the instructions provide in the help article My Fitbit device isn't receiving notifications from my phone but I don't guarantee it will work 100%.

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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