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Can't setup my Versa

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‎11-30-2018 06:44 - last edited on ‎12-02-2018 07:03 by Moderator Alum

‎11-30-2018 06:44 - last edited on ‎12-02-2018 07:03 by Moderator Alum

New Versa just received it yesterday will not connect to my phone.

 

 

Moderator edit: subject for clarity

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‎11-30-2018 07:40

‎11-30-2018 07:40

What is your phone (make and model)?

Have you managed to set up yet? If not THIS Help Article may assist you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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3 REPLIES 3

‎11-30-2018 07:40

‎11-30-2018 07:40

What is your phone (make and model)?

Have you managed to set up yet? If not THIS Help Article may assist you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-30-2018 17:16

In response to NellyG

‎11-30-2018 17:16

iPhone X,

I have deleted the app. Reinstalled it. Tried every room in the house. Will not pair. 

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‎12-02-2018 07:05 - last edited on ‎11-08-2025 05:38 by Fitbit Moderator

In response to Project11A

‎12-02-2018 07:05 - last edited on ‎11-08-2025 05:38 by Fitbit Moderator

A warm welcome to the Community @Project11A and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? If you keep having pairing issues, confirm you are doing the following from the Fitbit app:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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