Can't unlock my Versa 2 with my phone

[Treessie]

My versa 2 is locked and I can’t unlock it via the app.

on top of this my versa 2 is also disconnected from my app and I’m not able to set it back to factory settings.

please your advice 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Treessie. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To unlock the watch now that it's no longer paired to your dad's phone, I suggest to perform a factory reset by following these steps:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Hope that helps. 

[Treessie]

Thank you!! It worked!

[MarreFitbit]

@Treessie I'm glad to hear the steps recommended did the trick!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.