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Can't unlock my Versa 2 with my phone

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‎09-18-2023 06:09 - last edited on ‎09-18-2023 08:13 by Fitbit Moderator

‎09-18-2023 06:09 - last edited on ‎09-18-2023 08:13 by Fitbit Moderator

I have tried the different options to unlock phone with no success. Firstly there’s no unlock button on the app and I have had no success with the hard resetting.

Moderator Edit: Clarified subject

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‎09-18-2023 08:15

‎09-18-2023 08:15

Hello there, @Nomes2009. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and taking the time to troubleshoot it before reaching out. 

To better assist you, would you mind confirming that you followed all steps provided here How do I unlock my Fitbit device with my phone?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎09-18-2023 08:15

‎09-18-2023 08:15

Hello there, @Nomes2009. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and taking the time to troubleshoot it before reaching out. 

To better assist you, would you mind confirming that you followed all steps provided here How do I unlock my Fitbit device with my phone?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-22-2023 03:11

‎09-22-2023 03:11

Hi there, I followed all instructions. I spent early all day on it and I eventually got it work. I had to update also which took quite awhile but thankfully all ok now.

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‎09-23-2023 07:25

In response to Nomes2009

‎09-23-2023 07:25

@Nomes2009 Awesome! I'm glad to hear that your issue is solved now.

In case you have some spare time, I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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