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Can't update my Versa

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‎05-16-2018 11:30 - last edited on ‎05-20-2018 05:00 by Moderator Alum

‎05-16-2018 11:30 - last edited on ‎05-20-2018 05:00 by Moderator Alum

I've tried four times now to update my Versa with the latest firmware and it keeps telling me the "Update was Unsuccessful." My phone is connected to WiFi, Bluetooth is enabled, and both my phone (Galaxy S8) and Versa are charging. Am I doing something wrong?

 

My Versa isn't connected to the WiFi at work if that has something to do with it.

 

 

Moderator edit: subject for clarity

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‎05-20-2018 05:01 - last edited on ‎05-27-2025 08:35 by Fitbit Moderator

‎05-20-2018 05:01 - last edited on ‎05-27-2025 08:35 by Fitbit Moderator

It's great to see you around @madisoncate.

If you are having issues updating your Versa, I recommend taking a look at the Why can't I update my Fitbit device? article and follow the instructions provided there.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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