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Cannot connect my Versa with phone

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I need help urgently, please!!!

 

My versa stopped sincing with my phone, so I followed the necessary steps and ended up removing my Versa from my account to try and set it up from the start. By doing this, my phone does "see" the versa but it cannot connect with my phone. Thus, the set-up process doesn't go past the "found" stage to get the connecting pin. I've already tried the advise given to similar problems, but doesn't get mine sorted. 

 

Thank you

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@Joanette What phone are you using?

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Helen | Western Australia

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I have a Huawei P10 lite.

It was connected and worked fine. Just struggling to connect it again

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