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Cannot connect to earphone

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‎08-23-2018 08:38 - last edited on ‎08-24-2018 06:37 by Moderator Alum

‎08-23-2018 08:38 - last edited on ‎08-24-2018 06:37 by Moderator Alum

My Versa cannot connect to Bluetooth earphone, what can I do?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎08-23-2018 21:42

‎08-23-2018 21:42

Hello @ChanJackie

Not sure which brand you have, there is a procedure that you have to pair them together. 

Follow your Instructions you recieved with your headphones. 

My fitbit headphones paired no problem to my versa. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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Best Answer

‎08-24-2018 06:38 - last edited on ‎10-20-2025 17:09 by Fitbit Moderator

‎08-24-2018 06:38 - last edited on ‎10-20-2025 17:09 by Fitbit Moderator

It's great to welcome you @ChanJackie and @ACG thanks for stopping by.

If you are having issues connecting your Bluetooth headphones, make sure you are following the instructions provide in the help article How do I connect Bluetooth audio devices to my Fitbit watch?.

Let me know how it goes. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎08-24-2018 15:55

In response to AlejandraFitbit

‎08-24-2018 15:55

@ChanJackie you might have to first turn off the bluetooth on the phone, most headphones can only connect to one source at a time. 

Best Answer