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Cannot get Versa to connect to Fitbit app

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‎05-29-2018 03:00

‎05-29-2018 03:00

I have just got a new Fitbit Versa and it’s not connecting to the app. I have followed all the instructions and upon putting the 4 digit no in the app it stays stuck on connecting to Fitbit. I have tried all the things including deleting and reinstall the app, turning the Bluetooth off and back on and also resetting the tracker. Any help would be much appreciated. Thanks 

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‎05-29-2018 05:12

‎05-29-2018 05:12

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

 

Setup problems can sometimes happen if there are other bluetooth devices around at the time it is trying to connect. If you can, disable other bluetooth devices.

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‎05-30-2018 14:41

‎05-30-2018 14:41

I’m also having this issue. The number comes up and I can type it in, but then it just says “connecting” and nothing happens. I have an iPhone 6. 

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