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Cannot pair to phone

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‎01-25-2019 22:35

‎01-25-2019 22:35

I had to do a reset on my versa and now I can’t connect it. I follow all the steps and put in the 4 digit code the versa gives but all my phone does shows is “pairing your device” but it just sits there. How can I can fix this? This has been my worst experience with Fitbit since I bought the versa 

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‎01-26-2019 00:58

‎01-26-2019 00:58

What phone are you using? Is it on the Supported Devices List?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-26-2019 08:11

In response to NellyG

‎01-26-2019 08:11

@NellyG wrote:

What phone are you using? Is it on the Supported Devices List?

iPhone 8plus. It has always connected as I’ve had my Fitbit since February. I had to reset it due to problems I’ve had with it giving incorrect readings 

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