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Cannot receive text notifications, Versa2

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‎05-03-2021 08:01

‎05-03-2021 08:01

Good morning - I repeatedly don't receive text messages from my iPhone to my Versa. When I go into the Fitbit app to check on this, the NOTIFICATIONS is not able to be clicked. I repeatedly click on it, and it will NOT let me go to the next page to make sure TEXTS is selected. Otherwise, it'll simply spin. Randomly, I don't receive phone calls or other app notifications as well, but the one contact is text messages. This has been going on for a couple months now, but it's really picked up in frequency and so hence I'm finally looking for help, because I cannot figure it out. Any help is appreciated!! Thank you!

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‎05-03-2021 15:48

‎05-03-2021 15:48

Welcome to the Fitbit Community, @LDoneyNeel.

 

Thank you for the information provided.

 

Our team is aware of this issue and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble this situation could have caused. We appreciate your patience and look forward to getting you back on track.

 

In the meantime, some users have had success after uninstalling/reinstalling the Fitbit app.

 

Please let us know if you have any questions.

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