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Cannot set up Versa

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‎08-25-2018 16:13 - last edited on ‎08-26-2018 06:07 by Moderator Alum

‎08-25-2018 16:13 - last edited on ‎08-26-2018 06:07 by Moderator Alum

I recently purchased a Versa, and I have been unable to set up the Versa on my Windows 10 desktop.  My computer is able to pair with the Versa through the Bluetooth settings, but when I tried to set up the tracker through the Fitbit App, I would get "An Issue occurred while pairing your tracker" after entering in the 4-digit code. So, I bought the USB dongle hoping to correct this issue, but I get the same error after entering int he 4-digit code. I have tried all the steps from the troubleshooting suggestions, restarting my computer and Versa, reinstalling the Fitbit app, factory resetting the Versa.  Any other suggestions?

 

 

Moderator edit: subject for clarity

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‎08-26-2018 06:08 - last edited on ‎10-20-2025 16:47 by Fitbit Moderator

‎08-26-2018 06:08 - last edited on ‎10-20-2025 16:47 by Fitbit Moderator

A warm welcome to the Community @Bearsfan159.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues setting up your watch? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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