Cannot setup replacement Versa

[sugy]

I just received my replacement Versa, and I cannot set it up. The setup gets stuck on "Enter the number on your Versa's Display". Everytime I enter the number on the app (iOS), i get an error message "There was a problem communicating with your Tracker. Please try again". 

Steps I've tried:

- I have removed all devices from the App

- Uninstall  the app and reinstall

- restart the Versa a number of times

My original Versa was replaced due to the battery not keeping charge for more than 1.5 days. But at least it was working... 

ugh, I'm just so frustrated with the Versa. Never had any issues with the Blaze... I upgraded to the Versa because I liked the new features and look of it. (sorry for venting...)

[ACG]

Hello @sugy

Have you tried a factory reset. See pg 68 on how to do it. Also, restart your phone. 

Let us know if it helped you. 

User Guide

[sugy]

Thanks for you response! I did try that, but it didn't help either. Finally contact Fitbit via chat and they were able to help. But now that its setup, it will not sync to the iphone. I've now tried all the steps indicated in the various steps, but no luck (i guess now its all about luck). 

based on one thread, I removed the device and am I'm trying to set up it up as a new device again, and stuck just like this earlier today :(. 

[SunsetRunner]

I am having the same problem I can not set up my Versa no matter what I try.

i am finding it very frustrating and  am convinced that Fitbit have changed the software in some way.