Cannot sync my new versa

[Mayoramy]

 I just bought a fitbit versa and I cannot get it to sync or update to my cellphone. I have a samsung galaxy S9, I have never had trouble syncing my other fitbits in the past, but no matter what I do  it wont sync. I'm so frustrated,  I use this for my business.

I even took it back and bought a new one and it's still wont sync! Please help me 

[Marrrmaduke]

@Mayoramy This is my go-to procedure. Give it a try:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled.