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Cannot transfer music to Versa

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‎09-01-2018 22:53 - last edited on ‎09-03-2018 06:05 by Moderator Alum

‎09-01-2018 22:53 - last edited on ‎09-03-2018 06:05 by Moderator Alum

Hi, I see the issue mentioned in the subject line reported multiple times on this forum to no avail. Is this a bug forcing a product recall? I have been monitoring this activity on and off for more than 12 hours now, and simply cannot get my computer to connect to the Versa. It has forever been "Looking for your Versa.."  All the zillion steps regarding turning Bluetooth off, restarting the watch again and again have been followed at least 10-15 times. Request an immediate response.

 

 

Moderator edit: subject for clarity

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‎09-02-2018 01:40

‎09-02-2018 01:40

You sound as if you think you are speaking to Fitbit - you are not. This is the Community Forums. If you want an answer from Fitbit you would be best to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-03-2018 06:06

‎09-03-2018 06:06

It's great to welcome you @SunsetRunner and to see you here @NellyG, thanks for the input.

 

If you are having issues transferring music to your Versa, I recommend taking a look at the help article Why can't I download music and podcasts to my Fitbit watch? and follow the instructions provide there.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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