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Versa exercise and sleep tracking issues

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‎09-02-2018 08:02 - last edited on ‎09-03-2018 04:53 by Moderator Alum

‎09-02-2018 08:02 - last edited on ‎09-03-2018 04:53 by Moderator Alum

Not tracking exercise properly and quit tracking sleep.

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎09-02-2018 09:18

‎09-02-2018 09:18

Hello @KristiMM

Head over to pg. 68 and it will show you how to do a restart. Hope this helps your tracker. 

user guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎09-02-2018 09:20

In response to ACG

‎09-02-2018 09:20

I also moved your thread over to the Versa forum. 

Much more information over here if you have any more problems. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎09-02-2018 10:16

In response to ACG

‎09-02-2018 10:16

Thanks. I’ve done that already and it still hasn’t helped. I actually talked to a Fitbit representative and this watch doesn’t really work all that great. So far not happy about it cause I preferred it over apple at first now second guessing.

Sent from my iPhone
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‎09-03-2018 04:54 - last edited yesterday by Fitbit Moderator

In response to KristiMM

‎09-03-2018 04:54 - last edited yesterday by Fitbit Moderator

It's great to see you here @KristiMM and @ACG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and it's great to know that you have already contacted our support team, have they offered a solution for this?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-03-2018 06:16

In response to AlejandraFitbit

‎09-03-2018 06:16

No my new watch is not fixed and I will be returning it. Very disappointed in product.

Sent from my iPad
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