Versa going black ; lengthy return process

[2dogs2many]

My brand new VERSA SE went black after I had charged it to 100%.  At first I thought this was my mistake but then it happened a 2nd time and I was unable to get it to reset or come back on.  I've seen this as a common thread in the community so it appears there is some sort of defect in the design.  

When my Versa died,  I contacted FitBit and they requested I  return it.  I had to ask for a pre-paid shipping label (even though my Fitbit was under two months old they originally wanted me to pay for all shipping) and then had to wait one month before getting my replacement.   The FitBit return/exchange process was never this elongated;  Fitbit really needs to look at making improvements to the process and fix the glitch with the Versa SE.    

[HeydyF]

Hey @2dogs2many, welcome aboard! Oh! I'm sorry to hear about what happened with your Versa. And on the other hand, I appreciate the time you have taken to get in contact with our Support team for further help. In this case, since you already returned the Versa, I can only ask you to be patient while our team is processing your replacement. 

Also, I want to thank you for the feedback, I will definitely pass it along to our team for them to review it. The Community is the best place to make your voice heard! 

Let me know if you have further questions or comments! 

[2dogs2many]

Hello; 

Thanks for replying.   Please note that I already received my replacement;  I posted to provide feedback on the return/exchange policy.  It really needs to be looked at to see how you can make it a better customer experience.  I was without the FitBit for a month.  

[HeydyF]

Hey @2dogs2many! Thanks for your reply. Sounds great that you have already received your replacement.In regards of the time it took, I will definitely pass your feedback to our team and feel free to share your comments here, as this is the perfect place to make your voice heard. 

Have a nice day!