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Chip on screen

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‎07-10-2019 19:51

‎07-10-2019 19:51

I just got the Versa today. When I took it out of the box, it fell and a chip appeared in the top left corner. Is this Fitbit really that fragile? I see now a ton of users concerned about the screen cracking. Is this a known issue that the company is going to address? Is there anything I can do to get a replacement or repair? 

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‎07-11-2019 01:16

‎07-11-2019 01:16

Hi @Angelahr I have been wearing my Versa for almost 2 years now with no cracks or chips. I am sorry you dropped yours, but doubt you will be able to get a replacement as it was accidental damage. However the only way to know is to ask, so try contacting Support (link in my signature). Screens are not repairable or replaceable.

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Helen | Western Australia

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